Conversational AI
Voice Agent handles the call end to end — accessing integrated systems, completing the transaction, updating records, and closing the interaction without a handoff. It runs across government citizen services and enterprise operations at volume.
What Voice Agent is
Voice Agent handles complex, multi-turn interactions — scheme eligibility queries, account management, collections, appointment booking. It connects to your CRM, ERP, or ticketing system, completes the transaction, and logs the outcome.
Every call produces a complete, structured interaction record — available for audit, quality review, and optimisation.
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CAPABILITIES
Voice Agent connects to your CRM, ERP, and ticketing systems and acts on them — updating records, booking appointments, and completing transactions within the call.
Handles intent, context, and sentiment across multi-turn conversations — including interruptions, corrections, and domain-specific terminology.
Operates in 40+ languages and regional accents, with dialect adaptation for government services across diverse populations.
Recognises when the interaction requires a human agent and performs a structured handoff — passing full conversation context so the agent starts informed and the caller does not repeat themselves.
Resolution rates, escalation patterns, sentiment trends, and call volume by intent — structured for review and optimisation.
Configure tone, vocabulary, and interaction style to match the deployment context — a government helpline requires different calibration than an enterprise collections operation.
Who it's for
Government & Public Sector
Eligibility checks, application status, grievance updates — queries that need system access to answer. Voice Agent handles them end to end, in the citizen's language.
Private Sector & Enterprise
Voice Agent handles routine volume — resolving queries, completing transactions, booking appointments — so human agents take the interactions that require judgment.
Deployment
We map the specific interactions Voice Agent must handle — intents, decision flows, system integration points, and escalation thresholds. No generic deployment. Every use case is scoped to the actual call types your operation receives.
Voice Agent is trained on your knowledge base, your policies, your schemes, and your integrated data sources. Resolution rate is a function of training depth — the more specific the training, the fewer escalations at go-live.
We connect Voice Agent to your telephony, CRM, ERP, and any backend systems required to resolve the interactions in scope. Every data flow is documented and approved before the first live call.
Deployment begins with a controlled call volume. Resolution rates, escalation patterns, and call outcomes drive continuous optimisation. The system improves from live interactions — performance reporting is shared with your team throughout.